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Common Questions

Have a question? We are happy to answer your queries.

1 – About Anomalie

What does Anomalie do?

Anomalie creates custom wedding gowns for brides, whether it be for your ceremony or reception we have you covered. We give brides-to-be the flexibility to choose from our wide range of fabric options, bridal color palette, lace and beading library, and dress styles to accomplish your wedding dress vision.

We started the company to deliver each of our brides a beautiful dress that is unique to them, a delightful experience, and more transparent pricing than boutiques currently offer. We work hard to deliver the wedding dress of your dreams, using your inspiration photos to bring your vision to life.

Utilizing our operational expertise to make your wedding gown, we leverage technology to deliver an unparalleled experience. You will have the opportunity to work directly with our experienced stylist and design team to communicate what elements you want to incorporate into your wedding gown and consult on the final design before your dress goes into production and is delivered to your door.

There is no technical or fashion experience needed on your end. Leave that up to the Anomalie technical designers. Our founder, Leslie Voorhees, is a mechanical engineer who has spent her entire career managing product development and manufacturing operations for top brands. We partner with some of the world’s best wedding dress workshops, and have a dedicated team with over 100 years of experience in bridal from brands like David’s Bridal, Vera Wang and Monique Lhuillier.

Where are you located?

Our offices are located in San Francisco and Arizona, but Anomalie serves customers across the United States and Canada. All of our interactions are conducted by phone, email, and online via each bride’s personal dashboard.

Do you have a store I can visit?

We do not have a store and we do not carry inventory. We do, however, have an office in San Francisco and we love meeting our brides! If you’re in the Bay Area and want to come meet the team, reach out to your stylist to set up a convenient time to stop by or send us an email at stylist@dressanomalie.com.

2 – Dress Making Process

How does the process work?

Anomalie Introductory Call: This is a quick call that allows Anomalie to get an understanding of where you are at in the wedding planning and dress buying process. We’ll go into further detail on how we will create your dream wedding dress and answer any additional questions you might have about the process. We’ll also give you tips on how to best prepare for your design consultation.

Design Consultation: The design consultation is free of charge with no commitment necessary. This is where the design stage of your dress truly begins! During this call, you’ll consult with a dedicated stylist and discuss every detail to make sure we understand exactly how you want your dress to look on your wedding day. It’s important for you to upload any inspiration photos you want to discuss during the call to your “Lookbook” on your dashboard. Your wedding dress must be ordered at least 8 months prior to your wedding date, so be sure to schedule your intro call and design consultation before this. It is possible to order your dress 7 months out, but you will be placed on an accelerated timeline with potential design limitations, i.e. hand beading, complex designs, etc. At the end of the design consultation your stylist will be able to provide you with a price quote for your wedding dress and any additional accessories discussed on your call, i.e. veil, overskirt, etc.

Price Quote & Payment: Following the consultation, we’ll upload your invoice to your dashboard. The price is determined by two factors: (1) material - how much and what type of fabric will be used to accomplish your design and (2) amount of hand-sewing required to accomplish your look, i.e. lace appliques, beading, sequins, custom embroidery, etc. You will need to pay for your dress 8 months prior to your wedding date to ensure that we can deliver your dress at least 8 weeks before your wedding date. We have a hard cutoff of 7 months out from your wedding date, but you will be placed on an accelerated timeline with potential design limitations. We accept payments in full and partial deposits to confirm your order.

Design: Once your payment is processed, the design phase begins. Our stylist will introduce you to a member of our design team who will work with you to establish the final details of your gown by confirming:

  • Fabric: We’ll mail you fabric swatches of material(s) we recommend for your dress so you can confirm, in person, the correct weight, color, feel, etc. If your dress requires any lace, we’ll upload multiple lace options to your dashboard containing digital photos/videos to choose from our large library of options.
  • Measurements: Anomalie will upload a detailed measurement form to your dashboard with instructions on how to take the measurements specific to your dress design. We’ll provide a measuring tape in your fabric box and ask that you seek the assistance of a friend to take the measurements for you. If you attempt to take the measurements on your own they will not be accurate and will affect the final fit of your dress. You will submit your measurements through your dashboard by an agreed upon date with your design team.
  • Your Design Sketch: Anomalie will create a custom black and white sketch of the front and back of your dress that brings together all of the design elements discussed during the consultation to make sure your design team is aligned with your vision.

Final design check-in: Once all the details of your dress design are confirmed we’ll provide a final design summary outlining all the details of your dress. Once you sign off on this document we will send your dress into production at our workshops. You get to sit back and relax and wait for your dress to be delivered! Please note, no changes can be made to your dress once your dress design has been finalized and sent into production.

Production: After completing the design phase, your dress will enter the production stage. Although this will be a quieter period of activity on your end (fewer updates from your stylist), you can be rest-assured our technical design team is working diligently to bring your vision to life. During this 4-5 month time period there is less input needed from you (at this point everything has already been confirmed during the design phase), and a member of our production team will reach out every 6-8 weeks to keep you updated on when you can anticipate receiving your gown. You’ll be notified when the dress ships from the workshop.

Alterations: While your dress is in production, we recommend doing some research for your tailor before your dress is delivered. Although we are making the dress to your current measurements, you should still anticipate needing alterations to achieve that ‘perfect fit.’ This is a standard part of the wedding dress process whether you purchase a gown from a boutique or Anomalie, that most women aren’t aware of when they begin the search for your wedding gown. The price of alterations or adding in a bustle is not included with your Anomalie gown, so it will be important to include this line item in your wedding budget. You’ll want to talk to your tailor about your wedding timeline and at what point you need to schedule your first fitting. If you need assistance finding a local tailor, contact us and we’ll introduce you to a tailor through our vast tailor partner network.

Is the whole process conducted online, or does any part require us to meet in person?

We have built a system that allows you to design your dream dress completely remote, communicating through phone calls, emails, and your Anomalie dashboard. We’ve worked on thousands of dresses and are continuing to improve our communication systems as we grow. If any concerns come up, send us a note and we’ll be happy to jump on the phone and talk through it!

How can I address questions or concerns before moving forward?

The best way to do this is to schedule an introductory call. On this call we’ll walk through the details of our process and answer any questions you might have. We always recommend scheduling this call as soon as you start the wedding dress search so you have an in-depth understanding of our timeline. We don’t want you to miss the chance to create your custom gown!

We love getting to know brides-to-be better, and are really excited to chat with you! If you have questions or concerns at any time after your design consultation, email your stylist or set up a call. Communication is key!

Who designs my dress?

Our #1 priority is to bring your wedding dress vision to life and provide you with a gown you feel confident and beautiful walking down the aisle in. You will have a dedicated ‘Squad’ of stylists and designers who will be working with you to finalize the details of your wedding dress vision. Our expert design team at the workshops, consistenting of pattern makers, technical designers, sewers, and visual lace designers, will be responsible for bringing that vision to life.

How intricate can my design be?

We have a lot of fun with very intricate beading, lace appliques, and even custom embroidery. These design details are heavily reflected in the price of your dress, but those expectations can be set on your design consultation. We’ll let you know up front the pricing and timeline implications for a more complex design. Schedule an introductory call with us to discuss further, and if possible, upload inspiration photos to your lookbook before that call so we can reference those as we chat.

How can I make this process quicker, smoother, and easier?

The best way to ensure a smooth experience is to be 100% confident in the dress design that you want and over-communicate with your stylist. The more information and clear inspiration you provide, the more accurate we can be in bringing your vision to life. If you have any hesitations about your design before your design consultation, the best thing is to do more research and try on wedding dresses beforehand to solidify your vision, then communicate what you are looking for to your stylist.

I have a specific dress I want, but it’s out of my price range. Can you make a replica?

We do not create exact replicas. Our process works best when you can show us inspiration photos and we can combine elements of different dresses to create your own unique custom design. Additionally, lace and fabrics aren’t universally accessible- if you’re favorite part of an inspiration dress is a unique lace, we will work to find something similar for your dress, but there is no guaranteeing we can source the exact materials for your gown.

Even if I’m not ready to start designing my dress, can I schedule a call?

Of course! Schedule an intro call with us to learn more about the process and we can chat about when it makes sense to schedule your design consultation. We want you to look at us as a resource to answer all of your questions related to your wedding dress search and make sure our process is a good fit for you. We’ll give you tips on how to make it work for you!

Can I track the progress of my dress as it’s being made?

During the 4-5 months of production a team member from your dedicated ‘squad’ will check in with you periodically as your dress progresses through each stage of production to ensure your dress delivery timeline. All the major design details are confirmed by you during the design phase, and our team of designers are constantly referencing your technical design summary to ensure they are bringing your dress to life exactly the way you imagined.

Will I be able to see photos of my dress as it’s coming to life during production?

Our process is constantly evolving as we continue to grow, but our goal is to always be transparent with our brides. We have found it’s extremely difficult for brides to picture what the finished gown will look like when viewing photos of a muslin that is cut from completely different materials than your dress, or looking at pinned lace on a dress form as opposed to the final gown, sometimes causing unnecessary stress for brides. Although we will not be sending photos of your dress during production, we will still provide you with updates as your dress progresses through each stage of production and confirm when you should anticipate receiving your gown. Our expert design team at the workshops, consisting of pattern makers, technical designers, sewers, and visual lace designers, will be your eyes and ears throughout the process. They will constantly reference your technical design summary and the measurements you submitted to ensure your dress is coming to life exactly the way you imagined!

How can Anomalie guarantee I will love my dress if I never get to try it on before it’s delivered?

We have established a very thorough and detailed design and production process with the goal of exceeding your wedding dress expectations. We pride ourselves on communication, quality and transparency to avoid issues when you receive your gown. However, if there are any problems or it isn’t exactly what you imagined, we offer a 100% refund policy. You can cancel your dress at any point throughout the process for a full refund. If there is an issue with your gown once it’s delivered, please get in touch with your design team at stylist@dressanomalie.com within 10 days of delivery to discuss your concerns and process your return if necessary.

3 – Fit and Measurements

Since I can’t try it on, how does Anomalie make sure my dress will fit properly?

We do not work with standard sizes, instead we use the measurements you submit during the design phase to create your wedding gown. Our intent is to provide a dress that fits better than a standard dress size you would purchase at a boutique. That being said, you should still anticipate needing alterations to achieve the ‘perfect fit.’ This is a standard part of the wedding dress process that most women aren’t aware of when they begin the search. The price of alterations or adding in a bustle is not included with your Anomalie gown, so it will be important to include this line item in your wedding budget. You’ll want to talk to your tailor about your wedding timeline and at what point you should schedule your first fitting. If you need assistance finding a local tailor, contact us and we’ll introduce you to a tailor through our vast tailor partner network.

What about alterations?

Although we are making the dress to your current measurements, you should still anticipate needing alterations to achieve that ‘perfect fit.’ This is a standard part of the wedding dress process no matter where you purchase your dress that most women aren’t aware of when they begin the search. The price of alterations or adding in a bustle is not included with your Anomalie gown, so it will be important to include this line item in your wedding budget. We recommend researching a tailor once your dress goes into production and not waiting until your dress arrives. You’ll want to talk to your tailor about your wedding timeline and at what point you should schedule your first fitting. If you need assistance finding a local tailor, contact us and we’ll introduce you to a tailor through our vast tailor partner network.

Who pays for alterations?

You are financially responsible for standard alterations after you receive the dress. We suggest you discuss alteration pricing and details of your dress once you identify your local tailor so you are able to factor this into your wedding budget. Keep in mind, because Anomalie gowns are designed and made specific to each bride’s body measurements, we have found most brides have a closer fitting dress than a standard dress size ordered through a boutique. We recommend researching a tailor once your dress goes into production and not waiting until your dress arrives to ensure your wedding date can be accommodated. If you need assistance finding a local tailor, contact us and we’ll introduce you to a tailor through our vast tailor partner network.

4 – Pricing, Payment, and Returns

What is the typical price of an Anomalie dress?

Dresses start at $1000 and around 90% of our dresses fall between $1,000-2,000. The variable pricing is due to (1) material, i.e. amount and type of fabric required to achieve your dress design and (2) amount of handwork/hand-sewing required, i.e. lace appliques, beading, sequins, custom embroidery, scalloping, etc. (3) Accessories, i.e. veils, overskirts, capes, boleros, etc. If you’re trying to stay within a budget, let your stylist know and you can make sure you’re not pacing for a more expensive dress on your design consultation. For an initial price range of what your dream dress will cost feel free to text us photos to 415-993-6853 or email us at stylist@dressanomalie.com. We’ll provide you with a final price quote on your design consultation.

How can I get a price quote for my dress?

Dresses start at $1000 and around 90% of our dresses fall between $1,000-2,000. For an initial price range of what your dream dress will cost feel free to text us photos to 415-993-6853 or email us at stylist@dressanomalie.com. We’ll provide you with a final price quote on your design consultation.

At what point in the process do I pay for my dress?

After we’ve completed a design consultation together, we will generate a price quote for you. We ask for payment in full before our design phase begins so your dress is automatically scheduled in our production planning. That being said, we get it, planning a wedding is expensive! If needed, chat with your stylist about a flexible payment plan to get the design process started and plan to pay in full before your dress is sent into production once the design is finalized.

Do you accept deposits or partial payment?

Yes! We know planning a wedding can be expensive and can require a bit of financial planning. Talk to your stylist about our flexible payment options to get the design phase of your dress started. We require the dress to paid in full before your dress is sent to production.

What else will you charge me for?

You only pay the price of the dress and sales tax. Fabric samples and shipping are all on us. You should anticipate needing alterations, which are NOT Anomalie’s financial responsibility, unless there was a problem with the dress production.

What happens if I don’t like my dress?

We pride ourselves on our commitment to quality and customer satisfaction. We are excited to work with you to exceed your expectations. If your dress isn’t everything you hoped it would be, we offer a 100% refund at any point throughout the process, including once your dress is delivered. You must contact Anomalie within 10 days of receiving your dress to initialize processing your return.

What is your return and refund policy?

WWe have a 100% refund policy. If at any point throughout the process you decide to cancel your order we will issue a 100% refund. If your dress does not meet your expectations once delivered, you must contact Anomalie within 10 days of receiving your dress to initialize the return/refund process. The dress must be returned in the original condition and packaging it was sent in, including the Anomalie garment bag, to ensure the dress is protected during shipment. We do not accept returns or issue refunds for wedding gowns that have been altered by a local tailor.

We offer this policy because we know that this is a critical purchase, and we want you to know that we are here for you to help you make the most of your big day. We are confident that we can work together to deliver the dress of your dreams, and want you to feel comfortable making the commitment to work with us.

5 – Lead Times

How long will it take to make my dress?

The average time from order to delivery of your gown is 5-6 months. We require brides to order their dress at least 8 months out from your wedding to ensure there is enough time for any alterations. We do allow brides to order their gown between 7-8 months out, but you will be put on an accelerated timeline with potential design restrictions. Talk to your stylist on your design consultation about how this can impact your dress delivery date and wedding gown design.

There are three important phases that comprise the creation of your wedding dress and should be considered when calculating your lead-time:

  • Design Process ~1 month: (design sketch, fabric/lace selection, measurements, final design confirmation) - this typically takes one month, but can take a shorter or longer amount of time depending on your timeline and how quickly you want to receive your dress before your wedding.
  • Production ~4-5 months: Once everything in the design process is complete it takes 4-5 months to complete the production of your dress depending on the design. Complex dress construction, custom embroidery, or significant hand-beading can add to the timeline. Talk to your stylist about the implications of these design details.
  • Alteration Period ~2 months: We suggest a timeline that aims to deliver your dress at least 8 weeks before your wedding to allow enough time for any necessary alterations. Make sure you talk to your tailor about your dress, wedding date, and how much time they require for alterations. We suggest locating a tailor before your dress is delivered. If you need assistance finding a local tailor, contact us and we’ll introduce you to a tailor through our vast tailor partner network.
Can I pay more to have a custom dress made for me if my wedding is less than 7 months out?

No, not at this time. Our number one vow to brides is to be #ProBride and transparent throughout the entire process of bringing your dream dress to life. We only want to commit to creating a custom gown for brides where we are confident we can deliver an exceptional experience and your wedding gown with enough time for any alterations leading up to your wedding.

Can you guarantee my dress will arrive on time?

After your design consultation with an Anomalie stylist, our production team will review the details of your dress to generate a timeline. We never commit to creating a dress that we wouldn’t be able to deliver on time. Our standard order cut off date of 8 months out from your wedding (7 months for accelerated timeline) ensures delivery of your dress at least 8 weeks before your wedding. This delivery timeframe is dependent on how quickly your dress design is confirmed during the design phase and the complexity of your dress design.

6 – Delivery

Do you ship internationally?

At this time, we only ship to addresses based in the United States and Canada.

Who pays for shipping?

We do! The price of your dress is the only thing you will be charged. The rest, we’ll take care of with the exception of alterations.

How long does shipping take?

For wedding dresses shipping to the United States we use UPS 3 day shipping. For fabric swatches we use USPS first class 2-3 day shipping. For wedding dresses or fabric swatches shipping to Canada we use DHL 3 day shipping. If you ordered a veil or merchandise through our online shop, we ship USPS first class 2-3 days.

How do I track my dress while it’s being shipped?

We will send you the tracking number once your dress is packed and ready to ship.

7 – Anomalie Products and Services

Are there any restrictions to what I can make?

Currently, we make bridal gowns and separates within the standard bridal color palette (white, ivory, cream, blush, champagne, lavender, light blue, gray, and a selection of nude linings). Although our lace library is vast, we are sometimes limited to the lace we find and source if you are looking for an extremely unique lace. We do not consider ourselves a couture atelier. If you are looking for a couture gown that requires multiple iterations for a pattern or for you to try on the gown before it’s created out of the final fabric we recommend locating a local custom dress designer to achieve your wedding dress vision. This allows us to scale our creation of custom gowns at an affordable price point for our brides.

If you have any questions about our capabilities in bringing your dream dress to life, especially if you are looking for something truly different from a standard bridal gown, don’t count us out. Send us a text at 415-993-6853 or email with your inspirations pictures, or schedule an introductory call to get your questions answered.

Will Anomalie do the bustling on my dress?

Bustling is not something we include with your dress, as this is something better done during alterations when you can try the dress on. Read this blog for more information on adding a bustle to your wedding dress.

Can you make my veil? What other accessories can you make?

Yes! We would love to work with you to create your complete wedding day look. We do veils, overskirts, lace toppers, belts and sashes. Let us know during your design consultation what matching accessories you would like to add to your dress and we’ll incorporate these elements into your price quote and design sketch. Already have a dress and looking for just a veil? Check out our line of semi-custom veils here

I want a jacket to wear, too. Can you make that for me?

We can create lace jackets, boleros, and capes, but are a more restricted with structured jackets. Let us know what you have in mind during your design consultation and we’ll include this in your price quote and design sketch.

Can you make me a jumpsuit or pantsuit?

Unfortunately, we are unable to make jumpsuits or pantsuits at this time.

Can you do a flower girl dress for me?

Yes! You can design a matching flower girl dress or do a “mini-me” dress for your flower girl(s). Let us know during your design consultation and we’ll include this in your price quote and design sketch.

What about my bridesmaids or mother of the bride and groom?

Unfortunately, we cannot accommodate either bridesmaid dresses or mother-of-the-bride or -groom dresses at this point. We’re working hard to expand our services, so if your wedding is far out, check back with us in a few months!

Can I make a dress for an event that is not a wedding?

We will happily make you a dress for your rehearsal dinner or a reception dress. We have sometimes been able to accommodate requests for dresses for other events. The same pricing structure for wedding dresses will still apply and we cannot offer colors outside of our standard pallette. The best thing for us to do is talk about the specifics of your design together. Schedule an introductory call with us and we can let you know what we’re able to accommodate.

Can I make a dress that is any color or fabric?

Unfortunately, we do have some restrictions on the colors we can accommodate. We make dresses in the standard bridal palette (white, ivory, cream, blush, champagne, lavender, light blue, gray, and a selection of nude linings). If you’re not sure if your vision qualifies, upload inspiration photos to your lookbook and schedule an introductory call with us. We can chat through your specific situation and let you know exactly what we can accommodate.

Can I have you include a portion of my mother’s wedding dress fabric in my dress?

We cannot take fabric from an older gown and incorporate it into your custom wedding dress. We can, however, create your wedding dress keeping in mind that you may want to add some sentimental details to your gown during alterations after you receive your dress. Talk to your stylist about what you are thinking during the design consultation and we can discuss what we’re able to accommodate and design your dress accordingly. You’ll want to also discuss this plan with your tailor to get an idea of timing and how long it will take to add the sentimental details once you receive your dress. Please keep in mind we cannot accept returns once your dress has been altered by the tailor.

If I have a specific fabric I want to use, can I send it to you to make my dress?

Not at this time.

8 – Previously Made Dresses

Where can I see pictures of past dresses you’ve done before and reviews from other brides?

Check out our Real Bride Gallery for photos of past dresses and our reviews page for bride testimonials. We’re also always posting photos of recent brides from their wedding day to our Instagram (@anomalie). If you’re looking for dresses of a specific style, send us a note and we can share some additional photos that might be more specific to the dress you are looking to create.

I have a specific style in mind but I don’t see pictures of your past dresses that are the same.
Are you sure you can you make it for me?

We’ve made dresses of all sizes and shapes, and based off of a wide array of inspiration dresses. We will never take on a dress that is outside of our capabilities, and we will tell you on your intro call or design consultation if your dream dress falls into that category. The best thing for us to do is talk about the specifics of your design together. Schedule an introductory call with us and we can let you know what we’re able to accommodate.

Still have questions? Get in touch.
stylist@dressanomalie.com

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