Common Questions

Have a question? We are happy to answer your queries.

1 – About Anomalie

What does Anomalie do?

Anomalie creates completely custom wedding gowns, designed by our brides. We started the company to deliver each of our brides a beautiful dress that is unique to them, a delightful experience, and more transparent pricing than boutiques currently offer. We work hard to deliver the wedding dress of your dreams, and bring your vision to life.

We utilize our operational expertise to make your dream dress and leverage technology to deliver an unparalleled experience where customers can watch and consult as their dress is being created. Our founder, Leslie Voorhees, is a mechanical engineer who has spent her entire career managing product development and manufacturing operations for top brands. We partner with some of the world’s best wedding dress factories, and we strive to be delight you from start to finish.

Where are you located?

We are based in San Francisco but serve customers across the United States and Canada. All of our interactions are conducted by phone, email, and online via each bride’s personal dashboard

Do You have a store I can visit?

We do not have a store and we do not carry inventory. We do however have an office and we love meeting our brides! If you’re in San Francisco and want to come meet the team, reach out to your stylist to set up a convenient time to come stop by or send us an email at stylist@dressanomalie.com.

2 – Dress Making Process

How does the process work?

Anomalie Introductory Call: This is a quick call that allows Anomalie to get an understanding of where you are at in the wedding planning and dress buying process. We’ll go into further detail on how we will create your dream wedding dress and answer any additional questions you might have about the process. We’ll also give you tips on how to best prepare for your design consultation.

Design Consultation: This is where the design stage of your dress truly begins! During this call, you’ll consult with a dedicated stylist and discuss every detail to make sure we understand exactly how you want your dress to look on your wedding day. We ask that you upload any inspiration photos you want to discuss during the call to your “Lookbook” on your dashboard.

Price Quote & Payment: Following the consultation, your stylist will meet with our design and production team to review the details of your dress and send you a price quote email. The price is determined by two factors: (1) material and (2) amount of hand-sewing required to accomplish your look, i.e. lace appliques, beading, sequins, custom embroidery, etc. If the price quoted is acceptable, we’ll send you an invoice and you can pay directly through your online dashboard.

Pre-Production: Once your payment is processed, pre-production begins. Our stylist team works with you to establish the final details of your gown by sending you:

  • Fabric Swatches: We’ll mail you fabric swatches of material(s) we recommend for your dress so you can confirm in person the correct weight, color, feel, etc. If your dress requires any lace, we’ll send you digital photos/videos to choose from our large library of options.
  • Measurement Forms: Anomalie will identify and connect you with a tailor partner in your area. We ask that you schedule a time at your convenience to have your custom measurements completed by an agreed upon date. We will provide you with a comprehensive list of all themeasurements needed, specific to your dress design.
  • Your Design Sketch: Anomalie will create a custom black and white sketch that brings together all of the design elements discussed during the consultation to make sure our visions are aligned. We’ll use this sketch as a final checkpoint before kicking off production.

Production: After completing pre-production, the dress will enter the production stage. This takes three months to complete, with some checkpoints along the way - including a pattern review before we cut the material for the final dress, a lace review, and a beading review (as necessary).

Is the whole process conducted online, or does any part require us to meet in person?

We have built a system that allows you to design your dream dress completely remotely, communicating through phone calls, emails, and your Anomalie dashboard. We’ve worked on hundreds of dresses and are continuing to improve our communication systems as we grow. We’re proud of how well this process works for us and our brides. If any concerns come up, send us a note and we’ll be happy to jump on the phone and talk through it!

How can I address questions or concerns before moving forward?

The best way to do this is to schedule an introductory call. On this call we’ll walk through the details of our process answer any questions you might have. We love getting to know our customers better, and are really excited to chat with you! If you have questions or concerns at any time after your design consultation, email your stylist or set up a call. Communication is key!

Who designs my dress?

Our #1 priority is to bring your wedding dress vision to life. We collaborate with you to align on a design, and then our technical designer translates it into a workable design to send to our workshop. We’re happy to provide photos of past dresses we’ve made for inspiration and feedback on your ideas, but we think of our brides as the head designer, and we are here to execute on your vision.

How intricate can my design be?

We have a lot of fun with very intricate beading and lace applique dresses. These design details are heavily reflected in the price of your dress, but those expectations can be set on your design consultation. We’ll let you know up front the pricing and timeline implications to a very complicated dress. Schedule an introductory call with us to discuss further, and if possible, upload inspiration photos to your lookbook before that call so we can reference those as we chat.

How can I make this process quicker, smoother, and easier?

The best way is to be 100% set on the dress design that you want, and over-communicate with your stylist. The more information you provide, the clearer we can be in translating our notes into a technical design sketch for our factory partners. If you have any hesitations about your design, the best thing to do is go try on more wedding dresses!

I have a specific dress I want, but it’s out of my price range. Can you make a replica?

Unfortunately, we don’t do exact replicas. Our process works best when you can show us some inspiration photos and we can combine elements of inspiration dresses to create your own unique custom dress. Additionally, lace and fabrics aren’t universally accessible- if you’re favorite part of an inspiration dress is a unique lace, we will work to find something similar and perfect for the dress, but there is no guaranteeing we can source it for your dress.

Even if I’m not ready to start designing my dress, can I schedule a call?

Of course! Schedule an intro call with us to kick off the process and we can chat about when it makes sense to schedule your design consultation. We want to make sure our process is a good fit, and give you tips on how to make it work for you!

Can I track the progress of my dress as it’s being made?

Absolutely! We believe in full transparency throughout the entire creation process and want you to be involved every step of the way. To help make this a reality, you’ll have a customized bridal dashboard where you can store inspiration photos, upload measurements, and sign-off on fabric and lace options. We’ll provide you with updates from the factory floor with photos and videos of your dress being made. Before we enter the final stages of production we’ll conduct a pattern review, and give you a chance to perfect any lace applique or beading placement before the handwork is completed on your gown.

How can Anomalie guarantee I will love my dress if I never get to try it on before it’s delivered?

We established a very thorough and detailed design and production process with the goal of exceeding your wedding dress expectations. We pride ourselves on communication, quality and transparency so to avoid issues when you receive your dress. However, if there are any problems or it isn’t exactly what you imagined, we offer a 100% refund policy.

What if I change my mind about some element of my dress while it’s being made?

Our goal is to get all the design elements confirmed prior to your dress entering production. We’ll do our best to incorporate any changes you have to your dress design; however, this will all depend on where we are at in the production process. The multiple checkpoints throughout the production process will also give you a chance to make sure every detail is just right.

3 – Fit and Measurements

Since I can’t try it on, how does Anomalie make sure my dress will fit properly?

The beauty of Anomalie is our dresses are custom-made to your measurements. We’ll connect you with a tailor partner and upload a custom measurement form of the exact measurements we need for you to take with you to your tailor appointment. This means that the necessary alterations should be minimal.

What if I need alterations?

If you have a tailor you are already comfortable with, you are of course welcome to work with them. Otherwise, we will set you up with a local tailor partner to you to take your measurements, who we suggest you return to for any alterations you may need.

Who pays for alterations?

You are financially responsible for standard alterations after you receive the dress. We suggest you discuss alteration pricing and details of your dress when you have your measurements completed with a local tailor so you are able to factor this into your wedding budget. Keep in mind, because Anomalie gowns are designed and made specific to each bride’s body measurements, we have found most brides need only a final fitting after their dress is delivered.

4 – Pricing, Payment, and Returns

What is the typical price of an Anomalie dress?

Dresses start at $800 and around 90% of our dresses fall below $1600. The average price is around $1200-1300. The variable pricing is due to (1) material, i.e. amount of silk, and (2) amount of handwork/hand-sewing required, i.e. lace appliques, beading, sequins, custom embroidery, scalloping, etc. If you’re trying to stay within a budget, let your stylist know and you can make sure you’re not pacing for a more expensive dress on your design consultation.

At what point in the process do I pay for my dress?

After we’ve completed a design consultation together, we will generate a price quote for you. We ask for payment in full before our pre-production process begins as your dress is automatically scheduled in our production planning.

What else will you charge me for?

You only pay the price of the dress and sales tax. Fabric samples, measurement appointment, and shipping are all on us. Final alterations are expected and are not our financial responsibility, unless there was a problem with the dress production.

What happens if I don’t like my dress?

We pride ourselves on our commitment to quality and customer satisfaction. We are excited to work with you to exceed your expectations. If your dress isn’t everything you hoped it would be, we do offer a 100% refund policy.

What is your return and refund policy?

We have a 100% refund policy. If you don’t like your dress at the end of our process, we will take it back from you and refund the full price of your dress. We offer this policy because we know that this is a critical purchase, and we want you to know that we are here for you to help you make the most of your big day. We are confident that we can work together to deliver the dress of your dreams, and want you to feel comfortable in working with us.

5 – Lead Times

How long will it take to make my dress?

There are three important phases that comprise the creation of your wedding dress and should be considered when calculating your lead-time:

  • Design Process: (design sketch, fabric/lace selection, measurements) - this typically takes one month, but can take a shorter or longer amount of time depending on your timeline and how quickly you want to receive your dress before your wedding.
  • Production: (pattern review, dress creation, lace placement, shipping) - Once everything in the design process is complete it takes up to 3 months to complete the production of your dress.
  • Alteration Period: We suggest a timeline that allows you to receive your dress at least one month before your wedding in the case there are minor alterations needed. Make sure you talk to your tailor (we will recommend a local tailoring partner) when you get your measurements to discuss your dress, wedding date, and how much time they require for alterations.
Can you guarantee my dress will arrive on time?

After your design consultation with an Anomalie stylist, our production team will review the details of your dress to generate a timeline. We never commit to creating a dress that we wouldn’t be able to deliver on time.

6 – Delivery

Do you ship internationally?

At this time, we only ship to the United States and Canada.

Who pays for shipping?

We do! The price of your dress is the only thing we will charge you for. The rest, we’ll take care of.

How long does shipping take?

We ship the dresses via two-day shipping, so you won’t have to wait long once the dress is finished!

How do I track my dress while it’s being shipped?

We will send you the tracking number once your dress is packed and ready to ship!

7 – Anomalie Products and Services

Are there any restrictions to what I can make?

Right now, we made bridal gowns and separates within the standard bridal color palette (white, ivory, cream, blush, champagne). This allows us to buy silk in bulk and insure the best quality. We are also limited to the lace we can find and source!

Will Anomalie do the bustling on my dress?

Bustling is not something we include in dress production.

Can you make my veil? What other accessories can you make?

Yes! We would love to work with you to create you complete wedding day look. We do veils, gloves, belts, and sashes. Let us know during your design consultation what accessories you would like to add to your dress and we’ll incorporate these elements into your price quote and design sketch.

I want a jacket to wear, too. Can you make that for me?

Absolutely! We love making jackets and boleros to wear on your big day. Let us know during your design consultation and we’ll include this in your price quote and design sketch.

Can you make me a jumpsuit or pantsuit?

Unfortunately, we are unable to make jumpsuits or pantsuits at this time.

Can you do a flower girl dress for me?

Yes! You can design a flower girl dress or do a “mini-me” dress for your flower girl(s). Let us know during your design consultation and we’ll include this in your price quote and design sketch.

What about my bridesmaids or mother of the bride and groom?

Unfortunately, we cannot accommodate either bridesmaid dresses or mother of the bride or groom dresses at this point. We’re working hard to expand our services, so if your wedding is very far out, check back with us in a few months!

Can I make a dress for an event that is not a wedding?

We will happily make you a dress for your rehearsal dinner or a reception dress. We have sometimes been able to accommodate requests for dresses for other events. The best thing for us to do is talk about the specifics of your design together. Schedule an introductory call with us and we can let you know what we’re able to accommodate.

Can I make a dress that is any color or fabric?

Unfortunately, we do have some restrictions on the colors we can accommodate. We make dresses in the standard bridal palette (white, ivory, champagne, and blush). If you’re not sure if your vision qualifies, upload some inspiration photos to your lookbook and schedule an introductory call with us. We can chat through your specific situation and let you know exactly what we can accommodate.

Can I have you include a portion of my mom’s wedding dress fabric in my dress?

Yes! Especially if it’s just as a detail. The best thing for us to do is talk about the specifics of your design together. Schedule an introductory call with us and we can let you know what we’re able to accommodate.

If I have a specific fabric I want to use, can I send it to you to make my dress?

It’s possible, but the answer is probably no. The beauty of using a standard set of fabrics is that we know how they render, drape, layer, etc. This lets us ensure we are making the best dress possible right from the start.

8 – Previously Made Dresses

Where can I see pictures of past dresses you’ve done before and reviews from other brides?

On our Reviews and Gallery page you can see pictures of some of our past dresses and see reviews and testimonials from our brides. We’re also always posting photos of recent brides on their big days to our Instagram account. If you’re looking for dresses of a specific style, send us a note and we can share some additional photos that might be more specific to the research you’re looking to conduct.

I have a specific style in mind but I don’t see pictures of your past dresses that are the same.
Are you sure you can you make it for me?

We’ve made dresses of all sizes and shapes, and based off of a wide array of inspiration dresses. We will never take on a dress that is outside of our abilities, and we will tell you on your intro call or design consultation if your dream dress falls into that category. The best thing for us to do is talk about the specifics of your design together. Schedule an introductory call with us and we can let you know what we’re able to accommodate.

Still have questions? Get in touch.
stylist@dressanomalie.com